At the International Customer Experience Awards last month, we were delighted to be the Silver Winner in the Best Customer Experience Strategy category.
This was a much-deserved reward for Mouwasat Medical Services and a recognition of the efforts and improvements we’ve made in the customer experience over the past year.
On Thursday 21st November, finalists and judges gathered at Novotel Amsterdam City Hotel to compete for a coveted series of prizes and share the very best ideas in global customer experience - and the standard of competition was exceptionally high.
Throughout the day, Mouwasat Medical Services Team impressed the judges with their presentation, condensing a complex range of working practices into a concise, engaging 15-minute pitch, then took questions from the panel.
Once the presentation was over, we had the chance to network with a diverse range of business leaders from all sectors of the economy and attain new perspectives on our CX strategy. In the evening, we enjoyed a glamorous Awards ceremony
When the winner of the Best Customer Experience category was announced, hearing our name read out is something we’ll never forget! It was a very special day for us, and we enjoyed celebrating our victory.
Jubail - Mouwasat Hospital
A new historical medical milestone has been achieved at Mouwasat Hospital in Jubail by diagnosing and successfully treating the first confirmed case of pulmonary paragonimiasis in Saudi Arabia. This rare parasitic disease primarily affects the lungs. Remarkably, this case is also the first documented worldwide where the infection caused a scrotal abscess, ultimately requiring the removal of one testicle.
The patient, a 41-year-old Filipino male, presented to the emergency department with persistent respiratory symptoms lasting several weeks. Initial imaging revealed lung infections resembling tuberculosis, but tests ruled out TB.
Thanks to the hospital’s advanced diagnostic capabilities and the expertise of its medical team, specialized sample analysis detected parasitic eggs, leading to an accurate diagnosis. Further examinations uncovered a rare complication, a scrotal abscess, which was surgically removed in a successful procedure.
The case was managed by a multidisciplinary team led by Dr. Salah Ahmed – Consultant in Internal Medicine, Pulmonology, and Tropical Medicine; Fellow of the Royal College of Physicians (UK) and the American College of Chest Physicians, With the participation of a select group of specialised doctors:
The patient was treated with antiparasitic medication and showed significant improvement.
This success highlights the clinical excellence and advanced diagnostic technology available at Mouwasat Hospital in Jubail, positioning it as a leading center for managing rare and complex medical conditions.
The achievement aligns with Mouwasat Medical Services Company’s vision to attract top medical talent, offer specialized care, and utilize cutting-edge global technologies to ensure the highest standards of healthcare.
Khobar – Mouwasat Hospital
Mouwasat Hospital in Khobar continues to lead in advanced robotic surgical procedures. The medical team, led by Dr. Sami Al-Asari – Consultant in Robotic Surgery and Colorectal Tumors, successfully performed a complex surgery to remove a large tumor from the right colon of a patient in his thirties using robotic surgery technology.
The patient came with chronic bleeding and low hemoglobin levels. After comprehensive diagnostic tests, including imaging and endoscopy, a tumor was detected in the right colon near the liver, requiring immediate surgical intervention.
The procedure was carried out using the robotic surgical system, which enabled precise removal of the tumor and surrounding lymph nodes from their roots while preserving healthy tissues. This advanced technique significantly reduced pain—by up to 10 times compared to traditional or laparoscopic surgeries—and accelerated recovery time.
The patient was discharged in excellent health after a smooth recovery with no complications, reflecting the high level of expertise and advanced technology available at Mouwasat Hospital.
This achievement underscores Mouwasat Hospital’s commitment to delivering world-class healthcare using the latest medical technologies. The hospital is home to a team of highly experienced specialists, reinforcing its position as a leading referral center in Saudi Arabia and the region. This aligns with Mouwasat Medical Services Company’s vision to attract top medical talent and provide facilities and equipment.
Khobar – Mouwasat Hospital
Mouwasat Hospital in Khobar continues to lead in advanced robotic surgical procedures. The medical team, led by Dr. Sami Al-Asari – Consultant in Robotic Surgery and Colorectal Tumors, successfully performed a complex surgery to remove a large tumor from the right colon of a patient in his thirties using robotic surgery technology.
The patient came with chronic bleeding and low hemoglobin levels. After comprehensive diagnostic tests, including imaging and endoscopy, a tumor was detected in the right colon near the liver, requiring immediate surgical intervention.
The procedure was carried out using the robotic surgical system, which enabled precise removal of the tumor and surrounding lymph nodes from their roots while preserving healthy tissues. This advanced technique significantly reduced pain—by up to 10 times compared to traditional or laparoscopic surgeries—and accelerated recovery time.
The patient was discharged in excellent health after a smooth recovery with no complications, reflecting the high level of expertise and advanced technology available at Mouwasat Hospital.
This achievement underscores Mouwasat Hospital’s commitment to delivering world-class healthcare using the latest medical technologies. The hospital is home to a team of highly experienced specialists, reinforcing its position as a leading referral center in Saudi Arabia and the region. This aligns with Mouwasat Medical Services Company’s vision to attract top medical talent and provide facilities and equipment.
Riyadh – Mouwasat Hospital
The Obstetrics and Gynecology Department at Mouwasat Hospital Riyadh has achieved a remarkable medical milestone by saving the life of Mrs. Reham Fouad and her unborn baby in an exceptionally rare condition known as heterotopic pregnancy, a simultaneous intrauterine and extrauterine pregnancy. This condition occurs in only 1 out of every 30,000 pregnancies, making it a highly unusual and complex case.
The patient arrived in critical condition, suffering from a ruptured fallopian tube, internal bleeding, and unstable vital signs. The complexity of the case was compounded by the presence of a normal intrauterine pregnancy, which often leads to misdiagnosis and delayed treatment.
What made this case even more challenging was that the ectopic pregnancy was located in the narrow segment of the fallopian tube adjacent to the uterus, an uncommon site for such pregnancies.
Under the leadership of Prof. Dr. Ahmed Hassan Khedr, the surgical team performed a highly delicate procedure to remove the ruptured ectopic pregnancy using laparoscopic surgery through three small incisions, avoiding the need for open abdominal surgery.
Despite the complexity and the rupture, the team successfully preserved the intrauterine pregnancy. Both the mother and the fetus are now in stable condition.
This success highlights Mouwasat Hospital’s expertise in managing rare and high-risk obstetric cases, utilizing advanced minimally invasive techniques and world-class medical skills to ensure the safety of both mother and child.
Khobar – Mouwasat Hospital
In a groundbreaking medical achievement and a first in the Kingdom, the surgical team at Mouwasat Hospital Khobar, led by Dr. Sami Al-Asari – Consultant in Robotic Surgery, Oncology, and Bariatric Surgery, successfully removed a rare retroperitoneal pelvic tumor from a woman in her twenties using advanced robotic surgery technology.
The tumor measured approximately 18 cm and was located deep in the pelvis, surrounding critical structures including arteries, veins, nerves, and the ureter, extending to the pelvic floor behind the rectum. This made the procedure an extremely complex surgical challenge.
The patient had been suffering from chronic pelvic pain, and after thorough diagnostic evaluation, robotic surgery was chosen for its high precision, enhanced visualization, stable instrument control, and superior flexibility of surgical tools.
Thanks to Dr. Al-Asari’s expertise and the advanced robotic system, the tumor was meticulously separated from vital organs without causing any damage and was completely removed. The patient has fully recovered and is currently under follow-up care at Mouwasat Hospital Khobar.
Mouwasat Hospital Khobar is recognized as one of the leading medical centers in Saudi Arabia, equipped with state-of-the-art technologies and staffed by highly skilled national and international specialists. The hospital is committed to delivering world-class healthcare services, ensuring patient safety and quality care, making it a preferred destination for patients locally and regionally.
This achievement aligns with Mouwasat Medical Services Company’s vision to attract top medical talent and provide cutting-edge technologies and advanced medical facilities.
